How Does our Phone Answering Service for Business Work?

Take My Calls’ telephone answering service for business ensures your customers can always speak to a real person when they call and that they are never sent to voicemail. When you consider that up to 80% of callers hang up when they hear a recorded message, it’s clear that there’s a real need to make sure your customers are always greeted with a human voice. Most callers don’t ring back if their first call goes unanswered, meaning someone else gets their business and you miss out. We make sure your callers don’t get an engaged tone or a recorded message. Always a voice, never a voicemail.

Setting up

Our helpful management team will answer any questions or concerns you may have and will make sure we’ve covered everything with you before we start taking calls from your customers. We give you a telephone number to use to divert your calls. When a customer calls your business, the call is forwarded to a friendly and knowledgeable agent at our phone answering service.

Our staff are all trained professionals who answer your calls with the utmost care, giving your customers all the information they need and noting everything you need to know about the call. They will take a detailed and accurate message to ensure smooth communication between you and the caller. They then immediately send you an email to let you know about the call. For a small additional fee, we can even send you a text message when we take an urgent call or connect you to the caller.

By ensuring every call is answered, your customers’ perceptions of your business will improve. Whether you are in an important meeting and can’t be disturbed or in a noisy environment, every caller will be able to speak to a professional call handler who will help them. Your customers will appreciate being able to speak to an individual rather than having to leave a voicemail message or call back later. We are here to help you make the best impression.

Always available

Our 24/7/365 availability means your customers can call outside of traditional office hours and still have their call answered. This will be a huge benefit to the many people who work shifts or are calling from a different time zone. Being able to call in the evening, at the weekend or during holidays will mean that everyone is able to get through to your business, no matter what their circumstances may be. This level of continuous support will enhance customer satisfaction and raise the profile of your business.

Flexible and scalable

Our flexible and scalable plans cater for the smallest start-up through to more developed businesses needing larger call volumes. With a rolling monthly contract, you can set the level of calls to meet your needs and scale up or down as you require.

At Take My Calls’, we’ve got your back. With excellent service and great value, we’re experts at what we do. Please call us today to find out more about our phone answering service for business.