Pay Monthly Call Answering Package FAQs

Here you can learn more about our Pay Monthly Call Answering Package and find answers to common questions asked by our clients

I want to sign up. What do I need to do?

That’s great news! You need to decide how many calls you’d need us to answer and select the appropriate package. You’ll find a full list here. Select a Pay Monthly Call Answering Package, decide if you want any bolt-ons, and then add the package to the cart. We’ll then ask you to complete some details about your company, how you want your calls answered, and where your messages should be sent.

I’ve signed up. What happens next?

As soon as you sign up, we receive all the information you’ve submitted. Our team will start working on your account immediately and we’ll have you up and running within 1 working days. (Our New Client Team work 9-5pm, Monday to Friday.) We’ll send you a phone number and you’ll need to divert your calls to us so we can answer them.

One of our Accounts Team will then contact you to set up a direct debit to pay your bills.

How do the charges work?

Each package includes a number of calls for a fixed fee each month. If you have more calls than are included in your package, we charge you for each extra call at the rate listed for your package. These will appear on your next invoice.

Why do you charge per call and not per minute?

Because it’s simpler and fairer for you: each call has a fixed cost no matter how long it lasts.

What is a “Bolt-On”?

For a start, it’s not one of the bad guys out of Game of Thrones! A Bolt-On is an optional extra that you can add to your package. If you want us to put a caller through to you for example, you’d need the Connect bolt-on. If you don’t need that facility, you don’t need the bolt-on.

How do I pay you?

When you sign up, we ask you to pay for your first month by credit card or PayPal. From then on, we collect payment automatically from your bank account by direct debit. Please note that we only accept ongoing payments by direct debit.

Is there a minimum contract term?

No way! When you sign up, your credit card payment covers the first month. After that, you can cancel at any time on one month’s notice.

What information will you take from my callers?

Any of the following: Name, Company, Address, Phone, Email, their message and whether or not it’s urgent. We can also ask the best time for you to return their call and how they heard about you (e.g. from an advert.) You can also have up to three additional pieces of information which are relevant to your business. Need to know the number of users affected by a problem? No problem!

How do I receive my messages?

We’ll send every message to you instantly by email. You can also choose to have some, all, or none of your messages sent by text. We charge texts at 15p each (plus VAT.)

I have a friend…

Your friend wants to use us as well? Excellent news! Once they sign-up with us, we’ll credit your account with half of their first month’s package.

I’m still not sure…

Call us on (0800) 138-8550 and we’ll help you decide if we are what you need and which package would be best for you.

24 hours a day? Really?

Yes. Really. Our big sister CommLink  has been operating 24 hours a day, seven days a week, 365 days a year since 1997. While we’ve not been around THAT long (she’s an older sister!) we work the same hours so 2am or 2pm – it’s all the same to us.

Is there anything you won’t do?

While we can handle most types of call, there are a couple of things that we don’t do as part of our Pay Monthly service. We don’t work with online portals (e.g. placing orders, booking appointments into an online diary, etc.) and we don’t work with rotas (e.g. different staff with different contact numbers/emails on different days.) We know that’s a pain but, by not doing this, we can continue to ensure our charges are good value for money. If this is something you really need, our big sister CommLink would be able to help you.