Pay As You Go Call Answering Package FAQs

Here you can learn more about our Pay As You Go Call Answering Package and find answers to common questions asked by our clients

I want to sign up. What do I need to do?

That’s great news! You need to decide how much you want to top-up and select the appropriate package and . You’ll find a full list here.  We’ll then ask you to complete some details about your company, how you want your calls answered, and where your messages should be sent. Complete the checkout and pay for your package by credit card or PayPal.

 

I’ve signed up. What happens next?

As soon as you sign up, we receive all the information you’ve submitted. Our team will start working on your account immediately and we’ll have you up and running within 1 working day. (Our New Client Team work 9-5pm, Monday to Friday.) We’ll send you a phone number and you’ll need to divert your calls to us so we can answer them. We’ll also add any additional credit to your account at the same time.

How do the top-ups work?

It’s really easy and works just like a prepay mobile. When you top-up you increase your balance and each call we take reduces your balance. When your balance runs low, we’ll let you know and then it’s up to you if you want to top-up again and by how much. If you top-up with one of our higher options, we’ll add an additional credit to your account as a thank-you.

Why do you charge per call and not per minute?

Because it’s simpler and fairer for you: each call has a fixed cost no matter how long it lasts.

What about sales calls or wrong numbers?

We hate them too! So much so that we don’t charge you for them. Let us know you’ve had one and we’ll credit it back to your account. We’ve limited this to a maximum 5% of your previous 30 days’ calls as we’ve been used and abused in the past. It’s a shame when somebody spoils everything. Sorry!

How do I top-up?

When you sign up, you’ll be asked credit your balance by debit/credit card or by PayPal. Once your account is up and running, you can make further top-ups after logging into our website.

How do I contact your Customer Service Team?

All our Customer Service is online and we’ll send you login details for our website. We need everything in writing and we’ll respond to your query as quickly as we can. While we answer your calls 24 x 7 x 365, our Customer Service Team do need to sleep sometimes so we’re not there all the time.

What about your Terms & Conditions?

As with any business we have to have a full set of Terms and Conditions. You can read them here but don’t worry: we slapped the legal beagles about a bit so it’s in English rather than frightening legalese. However, the key condition is that we must receive at least one call a month from you. We also charge £1 per month for using the PAYG service. Please note these aren’t the only conditions so you really should check the Terms and Conditions for the full story.

What information will you take from my callers?

We’ll take the caller’s name, their company (if they have one), their phone number, and their message. If you want us to take an address, email, or other information, you’ll need our Pay Monthly service and there are more details here.

How do I receive my messages?

We’ll send every message to you instantly by email. If you want to have some or all of your messages sent by SMS, you’ll need our Pay Monthly service and there are more details here.

I’m still not sure…

Have a look at our Comparison page to see how PAYG stacks up against Pay Monthly. If you’re still undecided, use our Contact Form and we’ll respond to you as quickly as possible!

I have a friend..

Your friend wants to use us as well? Excellent news! Once they sign-up with us, we’ll put £5 credit into your account as a little thank-you. If they decide to go with a pay-monthly option, we’ll credit your account with £10 as a thank-you.

24 hours a day? Really?

Yes. Really. Our sister company CommLink has been operating 24 hours a day, seven days a week, 365 days a year since 1997. While we’ve not been around that long (she’s an older sister!) we work the same hours so 2am or 2pm – it’s all the same to us.